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Refund Policy

Refund Policy for autodepotparts.com

At autodepotparts.com, we strive to ensure your satisfaction with every purchase. This Refund Policy outlines the conditions under which you may return products and request refunds or exchanges. By purchasing from our website, you agree to the terms of this policy.

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1. Eligibility for Returns
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You may return a product purchased from autodepotparts.com under the following conditions:

  • The request is made within 30 days of receiving the product.

  • The product is unused, in its original condition, and in the original packaging, including all tags, manuals, and accessories.

  • You have proof of purchase, such as an order confirmation or receipt.

Returns are not accepted for products that have been installed, modified, or damaged due to improper use or installation.

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2. Non-Returnable Items
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The following items are not eligible for return or refund:

  • Products marked as "Final Sale" or "Non-Returnable" at the time of purchase.

  • Custom-ordered or special-order parts tailored to your specifications.

  • Items damaged due to misuse, neglect, or improper installation.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at support@autodepotparts.com or (800) 555-1234 within 30 days of receiving your order.

  2. Provide your order number, a description of the issue, and photos of the product if applicable.

  3. Our team will provide you with a Return Merchandise Authorization (RMA) number and shipping instructions.

  4. Package the product securely in its original packaging and include the RMA number on the package.

  5. Ship the product to the address provided by our team.

You are responsible for return shipping costs unless the return is due to a defective product, incorrect item shipped, or an error on our part.

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4. Refunds
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Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be issued to the original payment method within 7-10 business days.

  • The refund will cover the product cost, excluding original shipping fees, unless the return is due to our error.

  • If the product is found to be used, damaged, or not in its original condition, we reserve the right to deny the refund or deduct a restocking fee of up to 20% of the product cost.

5. Exchanges
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If you received a defective or incorrect item, we will provide a replacement at no additional cost, subject to availability. If a replacement is not available, we will issue a refund or store credit, at your discretion. To request an exchange, follow the same return process outlined above and specify that you would like a replacement.

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6. Damaged or Defective Products
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If a product arrives damaged or defective, please contact us within 7 days of receipt with photos of the damage and your order details. We will arrange for a replacement or issue a full refund, including shipping costs, at our discretion.

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7. Late or Missing Refunds
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If you have not received your refund within the specified timeframe, please:

  • Check your bank account or payment method for the transaction.

  • Contact your bank or payment provider, as processing times may vary.

  • If the issue persists, reach out to us at support@autodepotparts.com, and we will assist you promptly.

8. Shipping Costs
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Original shipping costs are non-refundable unless the return is due to a defective product, incorrect item, or an error on our part. You are responsible for return shipping costs, and we recommend using a trackable shipping service to ensure the package is received.

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9. International Returns
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For international orders, you are responsible for return shipping costs and any applicable customs duties or fees. We recommend contacting us before returning to ensure compliance with international shipping regulations.

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10. Contact Us​

If you have any questions about this Refund Policy or need assistance with a return, please contact us at:

  • Email: support@autodepotparts.com

  • Phone: (800) 555-1234

  • Address: Auto Depot Parts, â€‹64282 Monroe Alley, West Prestonburgh, NM 41722-4862

Last Updated: May 24, 2025

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